Extended Warranty Information

EXTENDED SERVICE CONTRACT

You have just made a smart consumer decision to protect yourself from the future cost of repairing your new product by purchasing a New Leaf Service Plan. In addition to the security offered by dealing with a leader in the industry, the obligations assumed under the terms of this Plan are fully insured by an insurance carrier rated “Excellent” by A.M. Best. Please keep this document in a safe place along with the sales receipt you received when you purchased your product. The sales receipt may be required at the time of service.  It will serve as a valuable reference guide and will help you determine what is covered by the Plan.  As the Administrator/Obligor, We will assist you in understanding your warranty and Plan benefits from the day you purchased your Plan.

PRODUCT ELIGIBILITY

The protection offered under this Plan is among the most dependable and comprehensive available, offering coverage above and beyond that offered by the manufacturer.  This plan covers products purchased as new or factory refurbished and manufactured for use in the United States, which at the time of purchase included a manufacturer’s original or factory-refurbished warranty valid in the United States. In order to be eligible for a Plan, the manufacturer's original or factory-refurbished warranty must provide at  least 90 days parts and labor coverage. This Plan covers mechanical and electrical failures that would normally be covered by the original manufacturer& written warranty, unless otherwise stated in the Exclusions from Coverage section of this document.  Coverage only applies to products used non-commercially unless a Commercial Plan has been purchased. Accessories and/or add-on options purchased separately and not essential to the basic function of the covered product are not eligible for coverage. Products sold through an Unauthorized Dealer or an Unauthorized Internet Provider do not carry an original manufacturer’s parts and labor warranty and are therefore ineligible for coverage under the Plan and will be cancelled. There is no deductible under this Plan.

COVERAGES

Product Exchange Plan:  The Product Exchange Plan term is an extension of the manufacturer’s written warranty and continues for the period defined on your sales receipt or until a replacement claim is paid, whichever occurs first. Actual replacement coverage under this Plan begins upon expiration of the shortest portion of the manufacturer’s original or factory-refurbished parts and/or labor warranty.  In the event your covered product suffers a mechanical or electrical failure, after expiration of the manufacturer warranty, this Plan will replace your original product with a product of equal or similar features and functionality, though not necessarily the same brand.  A replacement product may be new or refurbished.  The Product Exchange Plan is limited to one replacement for products purchased for less than $500 and does not cover trip, labor or shipping.  The Product Exchange Plan is transferable and does not include any Special Features or Benefits or Optional Coverages. The Replacement Plan will replace modular components on products where applicable instead of the entire unit when such products consist of self-contained modules, units  and/or components, including but not limited to video game controllers, MP3 player earphones, television remotes, etc. Technological advances may result in a replacement product with a lower selling price than the original product.  No refunds will be made based on the replacement product cost difference.  The most we will pay on any replacement of your covered product is the price you paid for the original product, excluding taxes.  If we replace the covered product.in its entirety, our maximum liability has been met under this contract and there will no longer be coverage under the terms of this contract.  Replacement products will include a manufacturer’s warranty and the retailer has the option to offer an additional extended service contract on the replacement product.  If a replacement product is not available, we will refund up to the product purchase price, excluding taxes, and this contract will be fulfilled and all obligations satisfied.  Replacement products may be new or rebuilt products.  In no event shall the obligation to administer claims extend beyond the term of coverage commencing upon the date of product purchase.  You may be required to ship or deliver the defective product prior to receiving  a replacement product.  The Administrator/Obligor and Insurance Company own all complete units replaced in their entirety.  If it is determined the problem is not covered under the terms of the Plan or there is a “no problem found” diagnosis, you will be responsible for any related charges to the service center