When your order is delivered, it is very important for you to inspect the package before you accept it. The freight carrier should supply you with a copy of the delivery receipt. Be sure to record the freight company's name and tracking number so your order can be tracked back to our supplier or warehouse. It is the consumer's responsibility to check that all items are correct and accounted for before you sign for delivery. Inspect the carton for damage and open it the presence of the shipper to check for damage to your purchase. If product damage is evident from shipping, you can choose to refuse delivery. If you opt to refuse delivery, you must note the damages on the delivery receipt.
All damages must be noted at time of delivery. If a bill is signed that there is no damage, buyer accepts delivery as free and clear. Any claim for damages of the goods, when FOB Destination, that incurred during shipment by the carrier are insured and handled directly with the carrier by the Seller if noted on the receipt and notified within 48 hours of delivery. OPEN AND INSPECT YOUR DELIVERY. When FOB Destination, if the item is damaged by the freight company, and Purchaser cancels rather than accepts a replacement, the order can be cancelled by paying for freight costs both ways and a 35% restocking fee for stocked items. No cancellation or refunds on custom/made to order products. When shipped 3rd Party (FOB Warehouse), Purchaser assumes all responsibility for delivery, payment of freight and freight claims for damages during shipment.
Your shipment will contain factory specification, operation and care information regarding the product you purchased. A warranty registration card will also be included. It is the customer's responsibility to promptly fill-out and return the card to the manufacturer to validate your warranty.
GENERAL TERMS: Shipping fees are the responsibility of the Purchaser. Seller assumes no responsibility for the goods sold to the Purchaser once the goods have left the warehouse, including, but not limited to, late delivery by the carrier, or for events caused by any difficulty carrier incurs in attempting to fit the goods into the Purchaser’s designated location due to the size of the goods or any other reason. Purchaser is subject to the terms and conditions, which the moving carrier imposes on Purchaser. Any claim for damages incurred during shipment by the shipping carrier of the goods should be filed directly with the carrier. Any damages due to manufacturing defects should be directly handled with the MANUFACTURER of the product, subject to their respective warranties. Do not forget to register your product with the manufacturer to validate your warranty.
WARRANTIES: Each manufacturer has its own independent warranty for each product. The warranty information is clearly disclosed in each product description on this web site. You should deal directly with the manufacturer regarding any warranty questions. Each product shipped will include pertinent warranty information and contact numbers. The manufacturer warranty gives you specific legal rights and you may have other rights, which may vary from state to state.
All sales are final unless authorized in writing by the Seller. If Purchaser refuses to accept the goods, except under the circumstance that the shipper has damaged the goods, the Purchaser is liable for the return and cost of freight both ways. If Seller does take back the goods, a restocking charge may be assessed that is 35% of the purchase price of the goods. All goods must be returned in their original packaging.
Any and all shipping related damage must be reported to your account manager within 1 week or less from the time the end user takes possession of the item from the shipping carrier. In order to be eligible for return, the item must include all original packaging. (Including over box if applicable) Any return requests related to shipping damage received later than 1 week after delivery has occurred or that do not include all original packaging will be denied. If the shipping damage return request satisfies all parameters previously listed a return RA will be created and a pickup will be scheduled so the damaged item may be retrieved and brought back to the warehouse. Once the damaged item is fully received back into our warehouse a replacement unit will be shipped or credit applied back to the original payment method depending on the nature of the return RA created. Except for rare occasions, that must be preapproved by your account manager, we will not release the replacement order before the original order has been received back into our returns warehouse and inspected to confirm all original packaging is included.
Any return request not related to shipping damage or defect will be deemed a “buyer’s remorse” return. All buyer’s remorse return requests must be submitted to your account manager within 30 days or less from the time the product is received by the end user from the shipping carrier. Buyer’s remorse return requests received past the stated 30 days or that do not include all original packaging (including over box when applicable) will be denied. All approved buyer’s remorse return requests will include a 30% restock/shipping recovery fee that will be deducted from the refund to the original payment source once the item is successfully received back into our returns warehouse. All buyer’s remorse items must be shipped back to our warehouse utilizing the same shipping method as when received. (ex: ground delivery items must ship back via FedEx or UPS ground and freight carrier items must be shipped back via carrier)