FREQUENTLY ASKED QUESTIONS: Q. How do I place an order? A. Visit the page of the product you want to buy then click the "Add to Cart" button. Do this for each product. Click the checkout button in your shopping cart once you have all the products in your shopping cart that you wish to order. The checkout system will guide you through our secure checkout process.
Q. Why do you need my phone number when I place an order?
A. If a problem should arise during the delivery of your order the shipping carrier may need to contact you to make the delivery. We will not call you unless there is a problem with your order and you cannot be reached at your email address for any reason. In the unlikely event that we do need to call you regarding your order we will be discreet about it. We realize that some purchases are made as gifts and we will not discuss the purchase with anyone other than the buyer.
Q. In which state is sales tax applied to my order? A. A 8% sales tax is applied to all orders shipped to Arkansas.
Q. Do you ship outside of the United States? A. We do not ship outside of the United States.
Q. Can I submit my order over the phone? A. We do not support placing orders by phone. All orders must be submitted through out secure online checkout system. All payment, personal, and order information transmitted from your computer to our servers (and vice versa) is transferred using industry standard strong encryption methods. All sensitive information regarding your order is also stored under strong encryption and is only handled by the minimal number of authorized people necessary to complete your order.
Q. What happens when I backorder a product? A. Most back ordered products require about 1-2 weeks from the time of ordering, though some may arrive in stock much sooner if they were already set for restocking. When a product is backordered it means the product is simply out-of-stock . If your order has been back ordered for an unusually long time then we will do our best to notify you so that you may decide whether you would like to keep your order on hold or cancel it.
Q. How do I track my order shipment? A. As soon as your order ships you should receive an email with shipment details, including tracking number and trucking company.
Q. How long do I age wine? A. Most people assume that the longer that you keep a wine, the better it gets. That is a misconception. The fact is, most wine is drunk within 12 to 18 months after it is produced. While some wines will mature and become better over time, others will not and should be drunk within a few years after it is made. If aged too long all wine will pass its peak and eventually spoil. Even the wines meant to be aged for many years should be drunk before its too late. Wines which are expected to be matured in the bottle before drinking can spoil faster if not properly stored.
Q. Are there any rules about aging wine? A. Generally the size of the bottle matters the most. A half bottle ages faster than larger bottles. The red Beaujolais Nouveau is meant to be drunk within days. Its a light, fruity wine. White wine is the next least aged wine. As a rule drink the the light whites within a few years. The more complex whites can be aged from 3 to 5 years. Dessert wines, on the other hand, should be aged. Most red wines will benefit by aging and some will benefit from long term aging. The ones that you drink now with a harsh taste may very well be fantastic in 5, 10 or 20 years. Some Bordeaux and Cabernet Sauvignon wines can be aged for 30 years. A rule of thumb for aging popular red wines: Cabernet: 10 - 15 Years Merlot: 4 - 7 Years Pinot Noir: 5 Years
Q. Should I serve wine in wine glasses? A. The size and shape of a glass contribute to the enjoyment of drinking wine. A glass with a long stem lets you swirl the wine easily and swirling helps bring out the smells of the wine, which is important to the tasting process. The long stem also keeps the heat from your hand away from the wine. A glass that is narrower at the top than the area below allows you to capture the wine's scents. A larger bowl area of wine in the bottom allows the bouquet of the wine to get trapped by the narrowing of the glass. Different types of wines have different profiles such as acidity, tannins, fruit flavors, and aromatic components are sensed by different parts of the tongue, nose and throat. Wine glasses are designed to channel the wine as you sip it to different parts of the mouth where you will get the optimal tasting experience.
Q.How do I decant wine and is it necessary? A. Decanting is where you pour the wine out of the bottle into another container, usually a wine decanter that is made for that particular purpose. Properly decanting a bottle lets you get rid of sediment. Gently pour the wine into the decanter. Use light behind the neck of the bottle to see when sediment gets to the neck. Stop pouring as soon as you see the sediment. If you do not have a wine decanter, you can decant the wine using cheesecloth, wire mesh placed in a funnel or coffee filters. You should decant all wine that contains sediment, regardless of it being filetered or unfiltered. There are other reasons to decant wine. Some young white wines may have a sulfurous quality which can be removed by decanting. Decanting also lets red wine breathe, giving chemical compounds in the wine a chance to evaporate.
Q. What is a kegerator? A. A kegerator is a refrigerator designed to hold a full or half barrel keg of beer and to dispense the beer through a faucet by way of pressurized gas.
Q. Question: How long will a keg of beer stay fresh? A. If you are using a well-maintained kegerator, beer will keep for about 4 months, up to six months if you disconnect the beer and gas lines during that time. If you lower the temperature to about 30 degrees, it can keep for a longer period of time.
What makes a unit a “wine cooler” and why is that different than a beverage cooler or refrigerator?
The primary difference is wine coolers offer a higher temperature range than a beverage cooler or fridge. A typical single zone wine cooler will offer a temperature range of high 40’s to mid 60’s degrees Fahrenheit (range varies by individual model). Since most wine is stored in the 50 to 65 degree range there is no need for a cooler to reach the lower temps of a fridge or beverage cooler which may need to store drinks such as milk or beer. Wine coolers usually include glass doors and shelving that is designed to properly hold wine bottles in a horizontal storage position. A wine cooler will not offer in door storage as found in many fridge units.
What is a thermoelectric wine cooler and how does it compare to a compressor based model?
First, let’s discuss how a thermoelectric wine cooler operates. A thermoelectric wine cooler will contain what is referred to as a cooling node which is simply a ceramic tile that has electrical current passed through it. As the electrical current is passed through the cooling node the outside of the tile will heat up and the other side (the side facing into the cooler) will cool down. Typically, a thermoelectric wine cooler will contain small fans inside the unit which help to evenly distribute the cool temperatures being created by the node throughout the interior of the unit. Due to the lack of a compressor, thermoelectric coolers will produce fewer vibrations which in turn will equal fewer disturbances of the sediments within the wine bottles. Please keep in mind that thermoelectric wine coolers are not completely silent as the internal fans needed to distribute the cold air within the cooler will produce some noise. Overall, they are usually quieter than compressor driven models. Thermoelectric cooling is typically utilized in wine coolers that store 32 bottles or less as this method is not as powerful as compressor based systems. Compressor based wine coolers will cool faster and reach lower temperatures so they are utilized for all mid to larger size units. Depending on where the compressor is located in the unit (usually bottom back area) and how well the unit is insulated a customer may hear the cooler operating when the compressor is activated and running. For the most part, compressor noise will not be much more than what they already experience with their full size kitchen refrigerator.
Should you store both red and white wine in the same cooler?
There are two schools of thought on this topic. The most common opinion is that red and white wine should be stored at different temperatures with white wine needing a lower temp range in the neighborhood of 50F to 59F and red wine requiring a 60F to 69F range. The alternative way of viewing this question brings into play the difference between storage and serving temperature. Many leading wine enthusiasts believe that both white and red wine are best stored at the same temperature which is optimally in the mid to high 50’sF. This temperature range provides both wine varietals with the proper environment for storage and maturation. This is not to say that red wine should be served in this temperature range as it is commonly believed that to bring out the full flavor of a red wine it should be served at a higher temp range which is why most enthusiasts prefer to store them at higher temp range than white wine. So again, there is a difference between the temperature you might optimally store a wine versus the temp you would serve it. If you choose to store both white and red wines in the same single zone cooler you may need to remove your red wine and let it sit at room temperature for a while before serving which will allow it to reach its optimal serving temperature. If you wish to keep your red and white wines in the same wine cooler but at separate temperature zones you are a suitable candidate for a dual zone model.
What are the main differences between a single and dual zone wine cooler?
A dual zone wine cooler contains two separate storage compartments within the same unit. The two compartments are designed to maintain temperature levels independent of each other. Typically, one compartment of a dual zone unit will reach and maintain a cooler temperature range than the other. This would traditionally be where a customer would store their white or sparkling wines. There are some models that are designed to allow the user to reach the exact same temperature range in both compartments but more commonly one zone will reach a cooler temperature than the other.
What is the difference between a “freestanding” and “built-in” wine cooler and is it possible to place a freestanding cooler into an under counter built-in space?
In order for a wine cooler to be suitable for under counter built-in use it must include a front vent which will be located directly under the front door. This will allow proper heat dissipation during operation so the unit may cool as designed and not overheat. Should you wish to place a non front vented “freestanding” cooler in a built in space you will need to leave 2” to 3” inches of free space all the way around the cooler (both sides, top and back of unit) to allow proper air flow and ventilation. Units designed for built-in use will be priced higher than comparably sized freestanding units as they allow for either under counter or freestanding operation. If you choose to install a freestanding unit into a built-in space, and do not allow proper spacing for ventilation, you run the risk of the unit performing improperly and ultimately malfunctioning. You may also void the manufacturer’s warranty plan.
What type or shape of bottles will a wine cooler store? Listed bottle capacity is based on a standard 750ml bottle size. Should you wish to place larger bottles into a wine cooler (such as a magnum size) you may need to remove a storage rack to create additional room within the cooler. Most coolers allow for shelf removal but if that option is desired make sure the customer selects a unit that allows for it. Many larger capacity units will require what is called a “reverse racked” storage style to enable maximum storage on each shelf.